Sometimes transparency hurts

If you haven’t followed the evolving storyline involving Dustin Curtis, American Airlines and Mr. X, then you can catch up here, here and here. well a few weeks ago Mr. X unmasked himself. And now he’s guest-authored a piece for Dustin and he had some great things to say.

Designers should be arbiters of the truth: They should be the kind of people who stand up and tell it like it is, and that usually calls for courage.