Verizon running afoul of customers
13 Nov 2009
As much as AT&T sucks, it shouldn’t be hard for Verizon to look like the best player in the game.
Starting next week, Verizon will double the early-termination fee for smartphones. That is, if you get a BlackBerry, Android or similar phone from Verizon, and you decide to switch phones before your two-year contract is up, youâ€™ll be socked with a $350 penalty (it used to be $175).
This fee drops slowly over time ($10 a month), but after two years, itâ€™s still $110. If the premise of the early-termination fee is to help Verizon recoup its original cost of the phone,Â shouldnâ€™t the fee go down to zero at the end of your contract?
And early-termination fees are just one of their mistakes.
Every month, the 87 million customers will accidentally hit that key a few times a month! Thatâ€™s over $300 million per month in data revenue off a simple mistake!
Our marketing, billing, and technical departments are all aware of this. But they have failed to do anything about itâ€”and why? Because if you get 87 million customers to pay $1.99, why stop this revenue?
[via Daring Fireball]