Aside

Verizon running afoul of customers

13 Nov 2009

As much as AT&T sucks, it shouldn’t be hard for Verizon to look like the best player in the game.

Starting next week, Verizon will double the early-termination fee for smartphones. That is, if you get a BlackBerry, Android or similar phone from Verizon, and you decide to switch phones before your two-year contract is up, you’ll be socked with a $350 penalty (it used to be $175).

This fee drops slowly over time ($10 a month), but after two years, it’s still $110. If the premise of the early-termination fee is to help Verizon recoup its original cost of the phone, shouldn’t the fee go down to zero at the end of your contract?

And early-termination fees are just one of their mistakes.

Every month, the 87 million customers will accidentally hit that key a few times a month! That’s over $300 million per month in data revenue off a simple mistake!

Our marketing, billing, and technical departments are all aware of this. But they have failed to do anything about it—and why? Because if you get 87 million customers to pay $1.99, why stop this revenue?

[via Daring Fireball]